Never anyone at the counters to help customers. I have waited upwards of 20 min for service while also searching for assistance throughout the store. For what it's worth, if I didn't have a conscience I could have walked out of the store with my arms full unnoticed. If they didn't offer military discount I wouldn't shop here.
I needed a new tail light. The counter guy came out to help identify which light. He helped me pick the correct bulb and loaned me a screw driver to replace it. Very nice and helpful.
Good place for quick things like oil and wiper blades go to Napa for the hard to find parts or better quality tools
Where I go to get out of a mess. Almost always the best part prices in town, and convenient hours.
I came to return a defective battery that wouldn't hold a charge. The store manager which was very rude named KURT tested the battery and confirmed after arguing with me that the battery was bad. He refused to do an even exchange for a new battery. I also had a receipt and he still refused. I worked for the company and I am aware of the company policies. I contacted corporate and they had to call the store themselves and make the manager return the battery. When we came back KURT was still rude and asked us to not come back to the store to return anything ever again. I would not waste your time coming to this store! Very dissapointed in the customer service!!!
Advance Auto Parts is a US Car Repair based in Gaylord, Michigan. Advance Auto Parts is located at 111 N Ohio Ave, Gaylord, MI 49735, USA.
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