This cinema is dated, has horrible seating, they also have a minimum $5 charge when using a credit card. I don't recommend this place.
Worst theater I have ever been to. I have been to this theater twice and both times were pretty bad. The first was probably several years ago. Twenty minutes before the end of the movie, the reel started to melt and we were unable to finish watching the movie. We were given a refund but that's all. Not even an apology. Totally ruined my evening. The next visit was about two months ago. Date night with my husband. We don't get many because it's expensive to get a sitter. Half way thru the movie it just stops. We all just sit there for about 10 minutes thinking someone is fixing it. Finally my husband goes to the lobby to see what was happening with the movie. Nobody had any idea. No one even knew it stopped. Another 10 minutes later, an employee comes in and says it's going to take about 15 more minutes because they have to reboot the projector. 20 more minutes pass and we decide to just leave. We asked for a refund and the guy working had no idea what he was doing. It took him 10 minutes to get the register open. Again, we did not even receive an apology. Terrible experiences.
Good movie experience. Concession choices are plentiful at what you'd expect movie theatre price to be. Never had a bad experience
Nice facility, friendly staff, especially Sammi!! I really like that there's a place not too far away from home that has 6 screens.
I forgot to mention that they recently upgraded all the theaters to digital. Now there's much better sound and higher quality picture on the screen.
Good movie theater. Good sound system. Good popcorn. Many movies to choose from and not limited to only one screan. The staff are friendly and helpful to.
Gaylord Cinema West is a US Movie Theater based in Gaylord, Michigan. Gaylord Cinema West is located at 1775 W M 32, Gaylord, MI 49735, USA.
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